Privacy Policy

IMPDF.app (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information and documents. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our PDF tools and services.

By accessing or using IMPDF.app, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services. We encourage you to read this policy carefully and to check this page periodically for changes, as we may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Our approach to privacy is simple: we collect the minimum amount of data necessary to provide our services, we protect that data with industry-standard security measures, and we never sell or share your personal information with third parties for marketing purposes. Your documents are yours alone, and we treat them with the confidentiality they deserve.

We collect and process the following categories of information to provide and improve our services:

2.1 Files You Upload

When you use our PDF tools, you upload files to our servers for processing. These files are encrypted during transfer using TLS/SSL and during processing using AES-256 encryption. We process your files solely for the purpose of providing the requested tool functionality. We do not analyze, read, index, or mine the content of your documents. Processed files and original uploads are automatically deleted from our servers within 2 hours of processing completion. We retain no copies of your files after this deletion period.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including your IP address (anonymized after processing), browser type and version, operating system, referring URL, pages visited, time spent on each page, and device type. This information is collected through standard web analytics tools and is used solely for the purpose of understanding how visitors use our site, improving our services, and maintaining site security. We do not link this automatically collected information to any specific individual.

2.3 Contact Information

If you choose to contact us through our contact form, we collect the information you voluntarily provide, such as your name, email address, and the content of your message. This information is used solely to respond to your inquiry and provide support. We do not add contact form submissions to marketing lists or share them with third parties.

2.4 Information We Do Not Collect

We want to be transparent about what we do not collect. We do not require account registration, so we do not collect passwords or profile information. We do not collect payment information, as all our tools are free. We do not track your location with GPS precision. We do not access your contacts, camera, or microphone. We do not collect social security numbers, financial account information, or other sensitive personal identifiers.

We use the information we collect for the following purposes:

• Service Delivery: To process your files and provide the PDF tool functionality you request. This is the primary purpose for collecting uploaded files.
• Service Improvement: To analyze usage patterns, identify performance issues, and improve the functionality and user experience of our tools. This helps us understand which tools are most useful and where to focus our development efforts.
• Security: To protect our services against fraud, abuse, and security threats. We monitor for suspicious activity and take action to prevent misuse of our platform.
• Communication: To respond to your inquiries and provide customer support when you contact us directly.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption in Transit: All data transferred between your browser and our servers is encrypted using TLS 1.3, the latest and most secure transport layer security protocol.
• Encryption at Rest: Files stored on our servers during processing are encrypted using AES-256, the same encryption standard used by banks and government agencies.
• Access Controls: Access to our servers and data is strictly limited to authorized personnel who need it for operational purposes. All access is logged and monitored.
• Automatic Deletion: All uploaded and processed files are automatically deleted from our servers within 2 hours of processing. This deletion is permanent and cannot be reversed.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Infrastructure Security: Our infrastructure is hosted on industry-leading cloud providers with SOC 2 Type II compliance, ensuring the highest standards of physical and operational security.

While we strive to protect your information using commercially reasonable measures, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

IMPDF.app uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, secure access to authenticated areas, and file processing. The website cannot function properly without these cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and tools. We use anonymized analytics that do not track you across other websites.
• Preference Cookies: These cookies enable the website to remember information that changes the way the website behaves or looks, such as your preferred language, theme (light/dark mode), or display settings.

5.2 Managing Cookies

You can control and manage cookies in your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website and some tools may not work properly. Essential cookies cannot be disabled as they are required for the website to function.

We use select third-party services to operate and improve our platform. These services have their own privacy policies, and we encourage you to review them. The third-party services we use include:

• Cloud Infrastructure: We use industry-leading cloud service providers to host our application and process your files. These providers maintain SOC 2 Type II compliance and adhere to strict security and privacy standards.
• Analytics: We use privacy-focused analytics services to understand how visitors use our website. These services collect anonymized data and do not track you across other websites or link browsing data to identifiable individuals.
• Advertising Partners: We display advertisements on our website to support our free service model. Our advertising partners may use cookies to serve relevant ads. We do not share your personal information or document content with advertising partners. You can opt out of personalized advertising through your browser settings or through industry opt-out tools.
• AI Processing Providers: For our AI-powered tools, we use specialized AI processing services. Files sent for AI processing are encrypted in transit and are subject to the same automatic deletion policies. AI providers are contractually prohibited from storing or using your data for model training.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this policy or as required to provide the services you have requested.

We retain your information only for as long as necessary to fulfill the purposes for which it was collected:

• Uploaded Files: Automatically deleted within 2 hours of processing completion. No backups are retained.
• Analytics Data: Anonymized analytics data is retained for up to 26 months for trend analysis and service improvement.
• Contact Form Submissions: Retained for up to 12 months to handle follow-up questions and improve our support quality.
• Server Logs: Server access logs are retained for 30 days for security monitoring and troubleshooting purposes.

Depending on your jurisdiction, you may have certain rights regarding your personal data:

• Right to Access: You have the right to request information about the personal data we hold about you and to obtain a copy of that data.
• Right to Deletion: You have the right to request the deletion of your personal data. Since we automatically delete uploaded files within 2 hours, most data is removed without any action required on your part.
• Right to Object: You have the right to object to our processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

IMPDF.app is accessible worldwide and our servers are located in the United States and Europe. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence. We take appropriate measures to ensure your data receives an adequate level of protection regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following methods:

• Email: privacy@impdf.app
• Contact Form: impdf.app/contact

We are committed to working with you to resolve any complaints or concerns about your privacy and our handling of your information. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.